We want you to be confident in your subscription. That is why we offer a free 24-hour trial with no payment required, plus a 7-day money-back guarantee on all paid plans.
1. Free 24-Hour Trial
Before paying anything, you can test the service for 24 hours completely free. No card details required. This lets you verify channel availability, streaming quality and device compatibility on your own setup before committing.
If the trial does not meet your expectations, simply do not subscribe. No cancellation is needed.
2. 7-Day Money-Back Guarantee
All paid subscriptions are covered by a 7-day money-back guarantee from the date of activation.
How It Works
- If you experience genuine technical issues that we cannot resolve within 48 hours of reporting them, you are eligible for a full refund
- Refund requests must be made within 7 days of your subscription activation date
- Message us on WhatsApp at +44 7564 977430 to request a refund
- Approved refunds are processed within 5-7 working days to your original payment method
3. Refund Eligibility
You Are Eligible If:
- The service does not work on a compatible device and our support team cannot resolve the issue within 48 hours
- Server-side technical issues prevent you from streaming for an extended period during the first 7 days
- The service was never activated due to a technical error on our end
You Are NOT Eligible If:
- You have used the service without reporting any technical issue
- Your internet connection does not meet the minimum requirement (10 Mbps for HD, 25 Mbps for 4K)
- You are using an incompatible or outdated device that we do not support
- The refund request is made after the 7-day guarantee period has expired
- You violate our Terms of Service (account sharing, unauthorised redistribution, etc.)
- You already used the free trial and are requesting a refund after the guarantee period knowing the service did not meet your needs
4. How to Request a Refund
- Contact us on WhatsApp at +44 7564 977430 within 7 days of activation
- Describe the issue — include your device type, error details and when the problem started
- Allow 48 hours for our team to attempt to resolve the technical issue
- If unresolved, we will process your refund within 5-7 working days
5. Partial Refunds
Refunds are provided on an all-or-nothing basis within the 7-day guarantee period. After the 7-day period, subscriptions are non-refundable. We do not offer pro-rated refunds for partial subscription periods.
6. Subscription Cancellation
Subscriptions do not auto-renew, so there is nothing to cancel. Your access simply expires at the end of your subscription period. If you wish to stop using the service, just let your subscription lapse — no cancellation notice is required.
7. Dispute Resolution
If you are dissatisfied with how a refund request was handled, please escalate by messaging us on WhatsApp and requesting a manager review. We are committed to fair resolution of all disputes.