This Privacy Policy explains how FreeStream Finder ("we", "us", "our") collects, uses and protects your information when you use our website and streaming services. We are committed to protecting your privacy in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
Information You Provide
- Contact details: Your WhatsApp number or email address when you request a trial or subscription
- Account details: Subscription plan, payment confirmation and activation date
- Communications: Messages you send us via WhatsApp, email or Telegram
Information Collected Automatically
- Usage data: Pages visited, time on site, device type and browser (via anonymised analytics)
- Technical data: IP address (used only for security and service delivery, not stored long-term)
2. How We Use Your Information
- To provide and maintain the streaming service
- To process subscriptions and verify payments
- To provide customer support and respond to enquiries
- To send service notifications (renewal reminders, technical updates)
- To improve our website, content and service quality
- To detect, prevent and address technical issues, fraud or abuse
3. Legal Basis for Processing (UK GDPR)
- Contract: Processing necessary to deliver the service you subscribed to
- Consent: You voluntarily provided your contact details to request a trial or support
- Legitimate interests: Improving our service, ensuring security and preventing fraud
- Legal obligation: Retaining records for tax or legal compliance
4. Data Sharing
We do not sell, rent or trade your personal information to third parties. We share data only with:
- Service providers: Hosting and server infrastructure providers that deliver the streaming service
- Payment processors: To verify and process subscription payments (we do not store card details)
- Legal authorities: If required by UK law or court order
5. Data Retention
We retain your information only for as long as necessary to provide the service and comply with legal obligations. Account data is deleted within 30 days of subscription expiry if not renewed.
6. Your Rights Under UK GDPR
- Right of access: Request a copy of the personal data we hold about you
- Right to rectification: Correct inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data ("right to be forgotten")
- Right to restrict processing: Limit how we use your data
- Right to data portability: Receive your data in a machine-readable format
- Right to object: Object to processing based on legitimate interests
- Right to withdraw consent: At any time, by messaging us on WhatsApp
To exercise any of these rights, contact us via WhatsApp at +44 7564 977430 or email support@freestreamfinder.com.
7. Cookies
Our website uses minimal cookies for analytics and functionality. We do not use cookies for advertising or third-party tracking. You can control cookies through your browser settings.
8. Security
We implement appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), secure server infrastructure and access controls restricted to authorised personnel only.
9. Children's Privacy
Our service is not directed at children under 18. We do not knowingly collect data from minors. If you believe we have collected data from a child, please contact us and we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We recommend reviewing this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- WhatsApp: +44 7564 977430
- Email: support@freestreamfinder.com